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antgeek
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Posted: 16 April 2014 at 2:13am | IP Logged Quote antgeek
I refer to some previous post related to "can not login" but really sorry have to ask again how can I turn Advanced login on?

My domain settings are also different as per screen here https://dl.dropboxusercontent.com/u/105017109/screenshot_2429.jpg

After installation from cPanel Softaculus, apparently my _account table is blank and separated from cPanel's webmail account.

The previous posts are:
http://www.afterlogic.com/forum/forum_posts.asp?TID=4196
http://www.afterlogic.com/forum/forum_posts.asp?TID=3871

Thanks in advanced
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Igor
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Posted: 16 April 2014 at 2:46am | IP Logged Quote Igor
Current version of AfterLogic WebMail doesn't offer Advanced Login feature, and the pages you were referring to are very outdated. If you describe what exactly is the problem, we might be able to assist. In case if you're unable to log in but you're sure the account credentials are correct, you need to debug the application - enable logging in AdminPanel, reproduce the problem and study the logs.

--
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Igor, AfterLogic Support
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strae
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Posted: 17 April 2014 at 7:37am | IP Logged Quote strae
Hello, I have the same problem.
My debian+postfix configuration is working, i can send and receive emails, the only problem is the webmail login!

My postfix configuration is:

**/etc/postfix/main.cf**

    # See /usr/share/postfix/main.cf.dist for a commented, more complete version
    
    
    # Debian specific: Specifying a file name will cause the first
    # line of that file to be used as the name. The Debian default
    # is /etc/mailname.
    #myorigin = /etc/mailname
    
    smtpd_banner = $myhostname ESMTP $mail_name (Debian/GNU)
    biff = no
    
    # appending .domain is the MUA's job.
    append_dot_mydomain = no
    
    # Uncomment the next line to generate "delayed mail" warnings
    #delay_warning_time = 4h
    
    readme_directory = no
    
    # TLS parameters
    smtpd_tls_cert_file=/etc/ssl/certs/ssl-cert-snakeoil.pem
    smtpd_tls_key_file=/etc/ssl/private/ssl-cert-snakeoil.key
    smtpd_use_tls=yes
    smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache
    smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache
    
    # See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for
    # information on enabling SSL in the smtp client.
    
    myhostname = server1.example.com
    alias_maps = hash:/etc/aliases
    alias_database = hash:/etc/aliases
    myorigin = example.com
    mydestination = example.com, localhost, localhost.localdomain, localhost
    relayhost =
    mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128
    mailbox_command = procmail -a "$EXTENSION"
    mailbox_size_limit = 0
    recipient_delimiter = +
    inet_interfaces = all
    relay_domains = example.com
    virtual_alias_maps = hash:/etc/postfix/virtual

**/etc/postfix/virtual**

    test@example.com test
    examplemail@example.com examplemail

**/etc/aliases**

    mailer-daemon: postmaster
    postmaster: root
    nobody: root
    hostmaster: root
    usenet: root
    news: root
    webmaster: root
    www: root
    ftp: root
    abuse: root
    noc: root
    security: root
    root: user
    dp:dp
    test:test
    clamav: root

**Webmail error log:**

    [14:19:30.30] Location: index.php
    
    [14:19:30.52] /webmail/adminpanel/index.php
    [14:19:30.52]
    [14:19:30.52] call CCommonModule->PopulateData->SystemLogging()
    [14:19:30.52] call CWebMailModule->PopulateData->SystemLogging()
    
    [14:19:33.61] [POST(6)] /webmail/index.php?/Ajax/
    [14:19:33.61] POST > [Action, Email, IncLogin, IncPassword, SignMe, Token]
    [14:19:33.61]
    [14:19:33.61] AJAX: Action: Login
    [14:19:33.61] DB(PDO/mysql) : start connect to webmail@localhost
    [14:19:33.61] DB : connected to webmail@localhost
    [14:19:33.61] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `def_acct` = 1 AND `email` = 'test@example.com'
    [14:19:33.62] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk` FROM awm_domains WHERE `name` = 'example.com'
    [14:19:33.62] Exception[1504]: Unknown error
    ~ /libraries/afterlogic/common/managers/webmail/manager.php (136)
    ----------------------------------------------------------------------
    #0 /var/www/example.com/htdocs/webmail/libraries/afterlogic/common/managers/integrator/manager.php(711): CApiWebmailManager->CreateAccountProcess('test@example.com', 'test', '', Array)
    #1 /var/www/example.com/htdocs/webmail/libraries/ProjectSeven/Actions.php(2245): CApiIntegratorManager->LoginToAccount('test@example.com', 'test', '', '')
    #2 [internal function]: ProjectSeven\Actions->AjaxLogin()
    #3 /var/www/example.com/htdocs/webmail/libraries/ProjectSeven/Service.php(242): call_user_func(Array)
    #4 /var/www/example.com/htdocs/webmail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
    #5 /var/www/example.com/htdocs/webmail/index.php(71): include('/var/www/example....')
    #6 {main}
    [14:19:33.62] exception 'ProjectSeven\Exceptions\ClientException' with message 'ClientException' in /var/www/example.com/htdocs/webmail/libraries/ProjectSeven/Actions.php:2283
    Stack trace:
    #0 [internal function]: ProjectSeven\Actions->AjaxLogin()
    #1 /var/www/example.com/htdocs/webmail/libraries/ProjectSeven/Service.php(242): call_user_func(Array)
    #2 /var/www/example.com/htdocs/webmail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
    #3 /var/www/example.com/htdocs/webmail/index.php(71): include('/var/www/example....')
    #4 {main}
    [14:19:33.62] DB : disconnect from webmail@localhost
    
    [14:19:36.87] /webmail/adminpanel/index.php?pop&type=log&action=view
    [14:19:36.87]
    [14:19:36.87] call CCommonModule->StandardPopAction->System()
    [14:19:36.87] call CWebMailModule->StandardPopAction->System()

So, looks like the error is that Webmail fails to automatically create the users in the database table: all the tables mentioned in the log are empty..

Any idea on how to solve?
I've seen later the debian APT package, so I've installed webmail lite 7 from the zip archive downloaded.
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Igor
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Location: United States
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Posted: 17 April 2014 at 7:42am | IP Logged Quote Igor
That kind of error usually occurs if "Only already registered users can access WebMail." is checked in default domain settings. In most cases, that option must be disabled, otherwise new accounts cannot be created.

As for WebMail Lite DEB package, there are known issues with it and we're currently in process of creating new version of a DEB package for WebMail Lite.

--
Regards,
Igor, AfterLogic Support
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strae
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Location: Italy
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Posted: 18 April 2014 at 1:52am | IP Logged Quote strae
Hi Igor, thanks for your reply.
I've unchecked the option you mentioned and now it "works", i get another error but is imap related so I have to check my imap configuration.

Thanks!
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