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nsjmurray
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Joined: 29 October 2014
Location: United Kingdom
Online Status: Offline
Posts: 1
Posted: 29 October 2014 at 3:19pm | IP Logged Quote nsjmurray
i can not seem to log into my email anymore!

here is the log i am receiving.


[22:07:58.76][58ffb1a4] [POST(5)][ip:92.234.108.80] /adminpanel/index.php?submit
[22:07:58.76][58ffb1a4] POST > [form_id, ch_EnableDebugLogging, selVerbosity, ch_EnableUserActivityLogging, submit_btn]
[22:07:58.76][58ffb1a4]
[22:07:58.76][58ffb1a4] Location: index.php

[22:07:58.96][9ed40f12] [GET][ip:92.234.108.80] /adminpanel/index.php
[22:07:58.96][9ed40f12] POST > []
[22:07:58.96][9ed40f12]
[22:07:58.96][9ed40f12] call CCommonModule->PopulateData->SystemLogging()
[22:07:58.96][9ed40f12] call CWebMailModule->PopulateData->SystemLogging()

[22:08:01.20][95785b58] [POST(6)][ip:92.234.108.80] /?/Ajax/
[22:08:01.20][95785b58] POST > [Action, Email, IncLogin, IncPassword, SignMe, Token]
[22:08:01.20][95785b58]
[22:08:01.20][95785b58] AJAX: Action: Login
[22:08:01.20][95785b58] DB(PDO/mysql) : start connect to shoutsky_webm377@localhost
[22:08:01.20][95785b58] DB : PDO(mysql:dbname=shoutsky_webm377;host=localhost;charset=utf8)
[22:08:01.20][95785b58] DB : connected to shoutsky_webm377@localhost
[22:08:01.20][95785b58] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM wm_awm_accounts WHERE `def_acct` = 1 AND `email` = 'niall@shoutsky.com'
[22:08:01.21][95785b58] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk` FROM wm_awm_domains WHERE `name` = 'shoutsky.com'
[22:08:01.21][95785b58] DB[3] > SELECT COUNT(id_acct) as acct_count FROM wm_awm_accounts
WHERE def_acct = 1 AND `email` = 'niall@shoutsky.com' AND `mail_inc_login` = 'niall@shoutsky.com' LIMIT 1
[22:08:01.22][95785b58] IMAP[NOTE]: Start connection to "ssl://212.1.213.114:993"
[22:08:01.30][95785b58] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE AUTH=PLAIN] Dovecot ready.\r\n
[22:08:01.31][95785b58] IMAP[SECURE]: > TAG1 LOGIN "niall@shoutsky.com" "********"\r\n
[22:08:05.37][95785b58] IMAP[DATA]: < TAG1 NO [AUTHENTICATIONFAILED] Authentication failed.\r\n
[22:08:05.37][95785b58] IMAP[WARNING]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1720)' in /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php:1720
Stack trace:
#0 /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php(1797): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php(1677): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php(267): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGIN', Array)
#3 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/users/manager.php(419): MailSo\Imap\ImapClient->Login('niall@shoutsky....', 'HIDDEN', '')
#4 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/webmail/manager.php(142): CApiUsersManager->CreateAccount(Object(CAccount), true)
#5 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/integrator/manager.php(776): CApiWebmailManager->CreateAccountProcess('niall@shoutsky....', 'HIDDEN', '', Array)
#6 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Actions.php(2499): CApiIntegratorManager->LoginToAccount('niall@shoutsky....', 'HIDDEN', '', '')
#7 [internal function]: ProjectSeven\Actions->AjaxLogin()
#8 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Service.php(252): call_user_func(Array)
#9 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#10 /home/shoutsky/public_html/mymail/index.php(80): include('/home/shoutsky/...')
#11 {main}
[22:08:05.37][95785b58] IMAP[NOTICE]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1720)' in /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php:1720
Stack trace:
#0 /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php(1797): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php(1677): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php(267): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGIN', Array)
#3 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/users/manager.php(419): MailSo\Imap\ImapClient->Login('niall@shoutsky....', 'HIDDEN', '')
#4 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/webmail/manager.php(142): CApiUsersManager->CreateAccount(Object(CAccount), true)
#5 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/integrator/manager.php(776): CApiWebmailManager->CreateAccountProcess('niall@shoutsky....', 'HIDDEN1', '', Array)
#6 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Actions.php(2499): CApiIntegratorManager->LoginToAccount('niall@shoutsky....', 'HIDDEN', '', '')
#7 [internal function]: ProjectSeven\Actions->AjaxLogin()
#8 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Service.php(252): call_user_func(Array)
#9 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#10 /home/shoutsky/public_html/mymail/index.php(80): include('/home/shoutsky/...')
#11 {main}

Next exception 'MailSo\Imap\Exceptions\LoginBadCredentialsException' with message 'MailSo-Imap-Exceptions-LoginBadCredentialsException (ImapClient.php ~ 284)' in /home/shoutsky/public_html/mymail/libraries/MailSo/Imap/ImapClient.php:284
Stack trace:
#0 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/users/manager.php(419): MailSo\Imap\ImapClient->Login('niall@shoutsky....', 'HIDDEN', '')
#1 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/webmail/manager.php(142): CApiUsersManager->CreateAccount(Object(CAccount), true)
#2 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/integrator/manager.php(776): CApiWebmailManager->CreateAccountProcess('niall@shoutsky....', 'HIDDEN', '', Array)
#3 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Actions.php(2499): CApiIntegratorManager->LoginToAccount('niall@shoutsky....', 'HIDDEN', '', '')
#4 [internal function]: ProjectSeven\Actions->AjaxLogin()
#5 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Service.php(252): call_user_func(Array)
#6 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#7 /home/shoutsky/public_html/mymail/index.php(80): include('/home/shoutsky/...')
#8 {main}
[22:08:05.38][95785b58] Exception[1004]: Authentication failed
~ /libraries/afterlogic/common/managers/users/manager.php (463)
----------------------------------------------------------------------
#0 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/webmail/manager.php(142): CApiUsersManager->CreateAccount(Object(CAccount), true)
#1 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/integrator/manager.php(776): CApiWebmailManager->CreateAccountProcess('niall@shoutsky....', 'HIDDEN', '', Array)
#2 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Actions.php(2499): CApiIntegratorManager->LoginToAccount('niall@shoutsky....', 'HIDDEN', '', '')
#3 [internal function]: ProjectSeven\Actions->AjaxLogin()
#4 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Service.php(252): call_user_func(Array)
#5 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#6 /home/shoutsky/public_html/mymail/index.php(80): include('/home/shoutsky/...')
#7 {main}
[22:08:05.38][95785b58] IMAP[NOTE]: Disconnected from "ssl://212.1.213.114:993" (success)
[22:08:05.38][95785b58] Exception[1004]: Authentication failed
~ /libraries/afterlogic/common/managers/users/manager.php (463)
----------------------------------------------------------------------
#0 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/webmail/manager.php(142): CApiUsersManager->CreateAccount(Object(CAccount), true)
#1 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/integrator/manager.php(776): CApiWebmailManager->CreateAccountProcess('niall@shoutsky....', 'HIDDEN', '', Array)
#2 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Actions.php(2499): CApiIntegratorManager->LoginToAccount('niall@shoutsky....', 'HIDDEN', '', '')
#3 [internal function]: ProjectSeven\Actions->AjaxLogin()
#4 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Service.php(252): call_user_func(Array)
#5 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#6 /home/shoutsky/public_html/mymail/index.php(80): include('/home/shoutsky/...')
#7 {main}
[22:08:05.38][95785b58] Event: niall@shoutsky.com > login-failed
[22:08:05.38][95785b58] exception 'CApiManagerException' with message 'Authentication failed' in /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/users/manager.php:463
Stack trace:
#0 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/webmail/manager.php(142): CApiUsersManager->CreateAccount(Object(CAccount), true)
#1 /home/shoutsky/public_html/mymail/libraries/afterlogic/common/managers/integrator/manager.php(776): CApiWebmailManager->CreateAccountProcess('niall@shoutsky....', 'HIDDEN', '', Array)
#2 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Actions.php(2499): CApiIntegratorManager->LoginToAccount('niall@shoutsky....', 'HIDDEN', '', '')
#3 [internal function]: ProjectSeven\Actions->AjaxLogin()
#4 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Service.php(252): call_user_func(Array)
#5 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#6 /home/shoutsky/public_html/mymail/index.php(80): include('/home/shoutsky/...')
#7 {main}

Next exception 'ProjectSeven\Exceptions\ClientException' with message 'ClientException' in /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Actions.php:2538
Stack trace:
#0 [internal function]: ProjectSeven\Actions->AjaxLogin()
#1 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Service.php(252): call_user_func(Array)
#2 /home/shoutsky/public_html/mymail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#3 /home/shoutsky/public_html/mymail/index.php(80): include('/home/shoutsky/...')
#4 {main}
[22:08:05.38][95785b58] INFO[MEMORY]: Memory peak usage: 9.5MB
[22:08:05.38][95785b58] INFO[TIME]: Time delta: 4.3286061286926
[22:08:05.38][95785b58] DB : disconnect from shoutsky_webm377@localhost

[22:08:07.87][c1cd4da8] [GET][ip:92.234.108.80] /adminpanel/index.php?pop&type=dllog
[22:08:07.87][c1cd4da8] POST > []
[22:08:07.87][c1cd4da8]
[22:08:07.87][c1cd4da8] call CCommonModule->StandardPopAction->System()
[22:08:07.87][c1cd4da8] call CWebMailModule->StandardPopAction->System()

[22:08:51.94][14389e14] [POST(4)][ip:92.234.108.80] /adminpanel/index.php?submit
[22:08:51.94][14389e14] POST > [form_id, selVerbosity, ch_EnableUserActivityLogging, submit_btn]
[22:08:51.94][14389e14]
[22:08:51.94][14389e14] call CCommonModule->StandardPostAction->SystemLogging()
[22:08:51.94][14389e14] call CWebMailModule->StandardPostAction->SystemLogging()
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
Posted: 30 October 2014 at 4:38am | IP Logged Quote Igor
IMAP server reports that login credentials supplied are incorrect. Make sure you're actually able to log into that account with any other IMAP client.

--
Regards,
Igor, AfterLogic Support
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