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waqas.khalid32
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Posted: 23 March 2015 at 6:05am | IP Logged Quote waqas.khalid32
12

Hi, i have a small problem here, when i try to register to Webmail client i can register successfully and after that login successfully. But if i remove the cache i am unable to login, i can find entries in the database but i am not sure why i am unable to login.


And i am 100 percent sure the credentials are correct. I can login to client anytime using Default username , that i configured with Dovecot. Following is my log need help.


Code:

[12:46:42.69][afebf82b] Location: index.php

[12:46:42.98][cdf52794] [GET][ip:127.0.0.1] /afterlogic/adminpanel/index.php
[12:46:42.98][cdf52794] POST > []
[12:46:42.98][cdf52794]
[12:46:42.98][cdf52794] call CCommonModule->PopulateData->SystemLogging()
[12:46:42.98][cdf52794] call CWebMailModule->PopulateData->SystemLogging()

[12:46:45.39][8ee9f7c7] [POST(5)][ip:127.0.0.1] /afterlogic/adminpanel/index.php?submit
[12:46:45.39][8ee9f7c7] POST > [form_id, ch_EnableDebugLogging, selVerbosity, ch_EnableUserActivityLogging, btnUserActivityClearLog]
[12:46:45.39][8ee9f7c7]
[12:46:45.39][8ee9f7c7] call CCommonModule->StandardPostAction->SystemLogging()
[12:46:45.39][8ee9f7c7] call CWebMailModule->StandardPostAction->SystemLogging()
[12:46:45.39][8ee9f7c7] Location: index.php

[12:46:45.56][44e2cc09] [GET][ip:127.0.0.1] /afterlogic/adminpanel/index.php
[12:46:45.56][44e2cc09] POST > []
[12:46:45.56][44e2cc09]
[12:46:45.56][44e2cc09] call CCommonModule->PopulateData->SystemLogging()
[12:46:45.56][44e2cc09] call CWebMailModule->PopulateData->SystemLogging()

[12:47:00.34][4587772d] [GET][ip:127.0.0.1] /afterlogic/webServices/loginMobile.php
[12:47:00.34][4587772d] POST > []
[12:47:00.34][4587772d]
[12:47:00.34][4587772d] DB(PDO/mysql) : start connect to wmafterlogic@localhost
[12:47:00.34][4587772d] DB : PDO(mysql:dbname=wmafterlogic;host=localhost;charset=utf8)
[12:47:00.39][4587772d] DB : connected to wmafterlogic@localhost
[12:47:00.39][4587772d] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `def_acct` = 1 AND `email` = 'helloworld'
[12:47:00.44][4587772d] DB[2] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `files_enable` FROM awm_settings WHERE `id_user` = 21
[12:47:00.53][4587772d] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[12:47:00.59][4587772d] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS AUTH=PLAIN] Dovecot ready.\r\n
[12:47:00.59][4587772d] IMAP[SECURE]: > TAG1 LOGIN "helloworld" "********"\r\n
[12:47:04.33][4587772d] IMAP[DATA]: < TAG1 NO [AUTHENTICATIONFAILED] Authentication failed.\r\n
[12:47:04.33][4587772d] IMAP[WARNING]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1753)' in /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php:1753
Stack trace:
#0 /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php(1830): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php(1710): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php(270): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGIN', Array)
#3 /usr/share/afterlogic/libraries/afterlogic/common/managers/mail/manager.php(84): MailSo\Imap\ImapClient->Login('helloworld', '12345', '')
#4 /usr/share/afterlogic/libraries/afterlogic/common/managers/mail/manager.php(121): CApiMailManager->getImapClient(Object(CAccount))
#5 /usr/share/afterlogic/libraries/afterlogic/common/managers/integrator/manager.php(756): CApiMailManager->ValidateAccountConnection(Object(CAccount))
#6 /usr/share/afterlogic/webServices/loginMobile.php(29): CApiIntegratorManager->LoginToAccount('helloworld', '12345')
#7 {main}
[12:47:04.33][4587772d] IMAP[NOTICE]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1753)' in /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php:1753
Stack trace:
#0 /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php(1830): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php(1710): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php(270): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGIN', Array)
#3 /usr/share/afterlogic/libraries/afterlogic/common/managers/mail/manager.php(84): MailSo\Imap\ImapClient->Login('helloworld', '12345', '')
#4 /usr/share/afterlogic/libraries/afterlogic/common/managers/mail/manager.php(121): CApiMailManager->getImapClient(Object(CAccount))
#5 /usr/share/afterlogic/libraries/afterlogic/common/managers/integrator/manager.php(756): CApiMailManager->ValidateAccountConnection(Object(CAccount))
#6 /usr/share/afterlogic/webServices/loginMobile.php(29): CApiIntegratorManager->LoginToAccount('helloworld', '12345')
#7 {main}

Next exception 'MailSo\Imap\Exceptions\LoginBadCredentialsException' with message 'MailSo-Imap-Exceptions-LoginBadCredentialsException (ImapClient.php ~ 287)' in /usr/share/afterlogic/libraries/MailSo/Imap/ImapClient.php:287
Stack trace:
#0 /usr/share/afterlogic/libraries/afterlogic/common/managers/mail/manager.php(84): MailSo\Imap\ImapClient->Login('helloworld', '12345', '')
#1 /usr/share/afterlogic/libraries/afterlogic/common/managers/mail/manager.php(121): CApiMailManager->getImapClient(Object(CAccount))
#2 /usr/share/afterlogic/libraries/afterlogic/common/managers/integrator/manager.php(756): CApiMailManager->ValidateAccountConnection(Object(CAccount))
#3 /usr/share/afterlogic/webServices/loginMobile.php(29): CApiIntegratorManager->LoginToAccount('helloworld', '12345')
#4 {main}
[12:47:04.33][4587772d] Previous Exception: MailSo-Imap-Exceptions-LoginBadCredentialsException (ImapClient.php ~ 287)
[12:47:04.34][4587772d] DB : disconnect from wmafterlogic@localhost
[12:47:04.34][4587772d] INFO[MEMORY]: Memory peak usage: 11MB
[12:47:04.34][4587772d] INFO[TIME]: Time delta: 4.1817100048065
[12:47:04.34][4587772d] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)

[12:47:21.76][1f32376a] [GET][ip:127.0.0.1] /afterlogic/adminpanel/index.php?pop&type=log&action=view
[12:47:21.76][1f32376a] POST > []
[12:47:21.76][1f32376a]
[12:47:21.76][1f32376a] call CCommonModule->StandardPopAction->System()
[12:47:21.76][1f32376a] call CWebMailModule->StandardPopAction->System()



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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
Posted: 23 March 2015 at 6:11am | IP Logged Quote Igor
To be sure there's no misunderstanding, can you confirm helloworld and 12345 are actual credentials for an account on your local Dovecot setup, and if you run the following commands in terminal:

Code:
telnet localhost 143
...
a login helloworld 12345


you get logged into account successfully?

--
Regards,
Igor, AfterLogic Support
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waqas.khalid32
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Joined: 23 March 2015
Location: Pakistan
Online Status: Offline
Posts: 19
Posted: 23 March 2015 at 9:46pm | IP Logged Quote waqas.khalid32
Authentication is failing.
Quote:
exim@ubuntu:/usr/share$ telnet localhost 143
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS AUTH=PLAIN] Dovecot ready.
a login helloworld 12345
a NO [AUTHENTICATIONFAILED] Authentication failed.
* BYE Disconnected for inactivity.
Connection closed by foreign host.
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
Posted: 24 March 2015 at 3:51am | IP Logged Quote Igor
In that case, the issue seems to be external to WebMail, you'll need to recheck your Dovecot setup and see why IMAP authentication doesn't work for an account set up there. One of the possible reasons is that mail server requires full email address as login, not just username - and if that's the case, you'll need to log into WebMail with email address specified, too.

--
Regards,
Igor, AfterLogic Support
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waqas.khalid32
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Joined: 23 March 2015
Location: Pakistan
Online Status: Offline
Posts: 19
Posted: 24 March 2015 at 11:35pm | IP Logged Quote waqas.khalid32
Thanks for the reply, i want to ask a question here, i saw few configurations where we have to create a DB which then connects to Dovecot , the question here is can we use Webmail Client DB to do same thing? or we explicitly need to create a DB that will store credentials and help as a bridge b/w the Client and Dovecot?
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
Posted: 24 March 2015 at 11:39pm | IP Logged Quote Igor
WebMail accesses mail server only via IMAP/SMTP protocols, it doesn't matter for WebMail how mailserver accounts are organized. However, it's possible to have the same database used by both mailserver and webmail application, that's how our MailSuite Pro works internally.

--
Regards,
Igor, AfterLogic Support
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