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AfterLogic WebMail Lite 7
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hextrasrl
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Joined: 25 May 2015
Location: Italy
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Posts: 3
Posted: 25 May 2015 at 10:43pm | IP Logged Quote hextrasrl
Hi, we are testing WebMail Lite and we have a problemi with a user mailbox, when logged in we get an "An error occurred retrieving message list" error.

The Log is:

[05:32:28.23][7d5b2147] IMAP[DATA]: < * 200 FETCH (UID 3356 RFC822.SIZE 3989022 INTERNALDATE "20-May-2015 15:12:25 +0100" FLAGS (\Seen) BODYSTRUCTURE ((("text" "plain" ("charset" "UTF-8") NIL NIL "quoted-printable" 1876 25 NIL NIL NIL)("text" "html" ("charset" "UTF-8") NIL NIL "quoted-printable" 2390 32 NIL NIL NIL) "alternative" ("boundary" "_000_b55g3nv73gegb1g1o710xolo1432127542586emailandroidcom_") NIL NIL)("image" "jpeg" ("name" "20150520_105028_resized_1.jpg") "<A513C7F36DCC4E4188B1743AA7B268CD@alpitel.it>" "20150520_105028_resized_1.jpg" "base64" 650124 NIL ("attachment" ("filename" "20150520_105028_resized_1.jpg")) NIL)("image" "jpeg" ("name" "20150520_105038_resized_1.jpg") "<333369FFB2383E469821011F2D542879@alpitel.it>" "20150520_105038_resized_1.jpg" "base64" 496132 NIL ("attachment" ("filename" "20150520_105038_resized_1.jpg")) NIL)("image" "jpeg" ("name" "20150520_104850_resized_1.jpg") "<C5D6B0D71637244480EABF0B6DB263D8@alpitel.it>" "20150520_104850_resized_1.jpg" "base64" 605460 NIL ("attachment" ("filename" "20150520_104850_resized_1.jpg")) NIL)("image" "jpeg" ("name" "20150520_110848_resized.jpg") "<52F30DDBBF6C3E4887E87B481CBBBB41@alpitel.it>" "20150520_110848_resized.jpg" "base64" 712216 NIL ("attachment" ("filename" "20150520_110848_resized.jpg")) NIL)("image" "jpeg" ("name" "20150520_125703_resized.jpg") "<6F90D39D1C52F1419DB576E5A4AC4670@alpitel.it>" "20150520_125703_resized.jpg" "base64" 723662 NIL ("attachment" ("filename" "20150520_125703_resized.jpg")) NIL)("image" "jpeg" ("name" "20150520_131426_resized.jpg") "<AB8B33A5274AE444BDA7ABE8CF5A94AC@alpitel.it>" "20150520_131426_resized.jpg" "base64" 790874 NIL ("attachment" ("filename" "20150520_131426_resized.jpg")) NIL) "mixed" ("boundary" "_009_b55g3nv73gegb1g1o710xolo1432127542586emailandroidcom_") NIL NIL) BODY[HEADER] {2413}\r\n
[05:32:28.23][7d5b2147] IMAP[DATA]: < )\r\n
[05:32:28.23][7d5b2147] IMAP[DATA]: < * 199 FETCH (UID 3346 RFC822.SIZE 142579 INTERNALDATE "19-May-2015 16:52:32 +0100" FLAGS (\Seen \Answered) BODYSTRUCTURE (((("text" "plain" ("charset" "UTF-8") NIL NIL "quoted-printable" 3722 49 NIL NIL NIL)("text" "html" ("charset" "UTF-8") NIL NIL "quoted-printable" 12774 169 NIL NIL NIL) "alternative" ("boundary" "_000_56B4768DBDBC8E45943DD5C1FAE4DDADF9F6mailsrv2010alpitell_") NIL NIL)("image" "jpeg" ("name" "logo Ambiente_foglia2.jpg") "<00000000000000000000000000000003@TI.Disclaimer>" "logo Ambiente_foglia2.jpg" "base64" 930 NIL ("inline" ("filename" "logo Ambiente_foglia2.jpg")) NIL) "related" ("boundary" "_005_56B4768DBDBC8E45943DD5C1FAE4DDADF9F6mailsrv2010alpitell_") NIL NIL)("application" "pdf" ("name" "stampalia arl 52 f.o 61gg.pdf") "<17cd9f54-21d2-4da7-acc0-b1d32dfbdbc6>" "stampalia arl 52 f.o 61gg.pdf" "base64" 120714 NIL ("attachment" ("filename" "stampalia arl 52 f.o 61gg.pdf")) NIL) "mixed" ("boundary" "_006_56B4768DBDBC8E45943DD5C1FAE4DDADF9F6mailsrv2010alpitell_") NIL NIL) BODY[HEADER] {2456}\r\n
[05:32:28.23][7d5b2147] IMAP[DATA]: < )\r\n
[05:32:28.23][7d5b2147] IMAP[DATA]: < * 198 FETCH (UID 3345 RFC822.SIZE 211898 INTERNALDATE "19-May-2015 16:19:14 +0100" FLAGS (\Seen) BODYSTRUCTURE ((("text" "plain" ("charset" "UTF-8") NIL NIL "quoted-printable" 1865 25 NIL NIL NIL)("text" "html" ("charset" "UTF-8") NIL NIL "quoted-printable" 4427 59 NIL NIL NIL) "alternative" ("boundary" "_000_56B4768DBDBC8E45943DD5C1FAE4DDADF50Emailsrv2010alpitell_") NIL NIL)("application" "pdf" ("name" "Bolla 184_15 Via Roccavione angolo Via\r\n
[05:32:28.23][7d5b2147] IMAP[DATA]: < Sospello Intervento per bonifica tubazione altra.pdf") NIL "Bolla 184_15 Via Roccavione angolo Via\r\n
[05:32:28.23][7d5b2147] IMAP[WARNING]: exception 'MailSo\Imap\Exceptions\ResponseNotFoundException' with message 'MailSo-Imap-Exceptions-ResponseNotFoundException (ImapClient.php ~ 1737)' in /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php:1737
Stack trace:
#0 /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php(954): MailSo\Imap\ImapClient->validateResponse(false)
#1 /var/www/webmail.hextra.it/webmail/libraries/afterlogic/common/managers/mail/manager.php(2782): MailSo\Imap\ImapClient->Fetch(Array, '222,221,220,219...', false)
#2 /var/www/webmail.hextra.it/webmail/libraries/ProjectSeven/Actions.php(1087): CApiMailManager->MessageList(Object(CAccount), 'INBOX', 0, 50, '', true, Array, '')
#3 [internal function]: ProjectSeven\Actions->AjaxMessagesGetList()
#4 /var/www/webmail.hextra.it/webmail/libraries/ProjectSeven/Service.php(293): call_user_func(Array)
#5 /var/www/webmail.hextra.it/webmail/libraries/ProjectSeven/Boot.php(12): ProjectSeven\Service->Handle()
#6 /var/www/webmail.hextra.it/webmail/index.php(81): include('/var/www/webmai...')
#7 {main}
[05:32:28.23][7d5b2147] exception 'MailSo\Imap\Exceptions\ResponseNotFoundException' with message 'MailSo-Imap-Exceptions-ResponseNotFoundException (ImapClient.php ~ 1737)' in /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php:1737
Stack trace:
#0 /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php(954): MailSo\Imap\ImapClient->validateResponse(false)
#1 /var/www/webmail.hextra.it/webmail/libraries/afterlogic/common/managers/mail/manager.php(2782): MailSo\Imap\ImapClient->Fetch(Array, '222,221,220,219...', false)
#2 /var/www/webmail.hextra.it/webmail/libraries/ProjectSeven/Actions.php(1087): CApiMailManager->MessageList(Object(CAccount), 'INBOX', 0, 50, '', true, Array, '')
#3 [internal function]: ProjectSeven\Actions->AjaxMessagesGetList()
#4 /var/www/webmail.hextra.it/webmail/libraries/ProjectSeven/Service.php(293): call_user_func(Array)
#5 /var/www/webmail.hextra.it/webmail/libraries/ProjectSeven/Boot.php(12): ProjectSeven\Service->Handle()
#6 /var/www/webmail.hextra.it/webmail/index.php(81): include('/var/www/webmai...')
#7 {main}
[05:32:28.23][7d5b2147] INFO[MEMORY]: Memory peak usage: 50.5MB
[05:32:28.23][7d5b2147] INFO[TIME]: Time delta: 0.13934588432312
[05:32:28.23][7d5b2147] DB : disconnect from webmail@localhost
[05:32:28.23][7d5b2147] IMAP[DATA]: > TAG7 LOGOUT\r\n
[05:32:28.23][7d5b2147] IMAP[DATA]: < Sospello Intervento per bonifica tubazione altra.pdf" "base64" 71734 NIL ("attachment" ("filename" "Bolla 184_15 Via Roccavione\r\n
[05:32:28.23][7d5b2147] IMAP[WARNING]: exception 'MailSo\Imap\Exceptions\ResponseNotFoundException' with message 'MailSo-Imap-Exceptions-ResponseNotFoundException (ImapClient.php ~ 1737)' in /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php:1737
Stack trace:
#0 /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php(1830): MailSo\Imap\ImapClient->validateResponse(false)
#1 /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php(1710): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /var/www/webmail.hextra.it/webmail/libraries/MailSo/Imap/ImapClient.php(351): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGOUT', Array)
#3 /var/www/webmail.hextra.it/webmail/libraries/MailSo/Net/NetClient.php(351): MailSo\Imap\ImapClient->Logout()
#4 /var/www/webmail.hextra.it/webmail/libraries/MailSo/Net/NetClient.php(118): MailSo\Net\NetClient->LogoutAndDisconnect()
#5 [internal function]: MailSo\Net\NetClient->__destruct()
#6 {main}

How we can fix this error?
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
Posted: 25 May 2015 at 11:22pm | IP Logged Quote Igor
Hello,

Can you please confirm the issue persists with one specific account only? Any chance you can provide login details of that account so that our developers could take a look? Please feel free to send details via HelpDesk.

--
Regards,
Igor, AfterLogic Support
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hextrasrl
Newbie
Newbie


Joined: 25 May 2015
Location: Italy
Online Status: Offline
Posts: 3
Posted: 26 May 2015 at 12:42am | IP Logged Quote hextrasrl
The issue persist on multiple accounts. I have send details on HelpDesk
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