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Topic: Attachment too big? PHP is ok?

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chenjung
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Newbie

Joined: 24 July 2015
Location: Germany
Online Status: Offline
Posts: 3

Posted: 24 July 2015 at 4:39am \| IP Logged

Hi there, i got a problem with my email (AfterLogic WebMail Lite) on Plesk 12.0.18.

I want to upload my files to the email (11MB) but i can´t do this. Anytime comes a error like:

Attachment file is too big!

So, i have read in this forum, i have to change some data in the php.ini.

i take this:
upload_max_filesize to 200 M
post_max_size to 200 M
memory_limit to 32M

So, when i go higher than 32M at memeroy, i go a withe site without anything? At 32 will work, but i can´t attachet any files?

Do you have a idea?

Thank you
Sorry for my bad english!

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6037

Posted: 24 July 2015 at 4:43am \| IP Logged

We're not really Plesk experts but I'd suspect the configuration changes were not made in the correct file. You can upload the simple PHP script containing the following:

Code:

<?php phpinfo();

place it in WebMail directory and open from the web browser. That would allow you to confirm whether the configuration changes are actually in place.

--
Regards,
Igor, AfterLogic Support

chenjung
Newbie
Newbie

Joined: 24 July 2015
Location: Germany
Online Status: Offline
Posts: 3

Posted: 24 July 2015 at 4:50am \| IP Logged

First, thank you very much for your help! :)

So i got this Infos:
memory_limit - 128M
post_max_size - 200M
upload_max_filesize - 200M

Why 128? I go 32M to the php.ini - looks like something goes not correct at my plesk?

Here is the link to the php info

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6037

Posted: 24 July 2015 at 5:08am \| IP Logged

Could be, as there might be multiple php.ini files.

Also, if you supply 200 for a value in directives like upload_max_filesize, that's 200 bytes. You need 200M there.

There might be a limit set in WebMail configuration, too - check data/settings/settings.xml file and see if EnableAttachmentSizeLimit is set to On - and if it is, check AttachmentSizeLimit value there.

--
Regards,
Igor, AfterLogic Support

chenjung
Newbie
Newbie

Joined: 24 July 2015
Location: Germany
Online Status: Offline
Posts: 3

Posted: 24 July 2015 at 5:23am \| IP Logged

Ok, now i can´t login xD

I reinstall the mail app, but no chance. So i kill the database and make it new. Hope than will it be work!

Thank you for help. I try to make it new.

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