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AfterLogic WebMail Lite 7
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Subject Topic: Message list loading problem Post ReplyPost New Topic
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edemmester
Newbie
Newbie


Joined: 26 August 2015
Location: Hungary
Online Status: Offline
Posts: 2
Posted: 26 August 2015 at 2:31pm | IP Logged Quote edemmester
Hi!

I'm using AfterLogic WebMail light and it worked perfectly... until today evening. Today when I logged in with my main email address, it said that "An error occurred when retrieving message list.". I tried it with an other account and that worked perfectly, only this one is broken. I enabled logging on ControlPanel then cleared the log then reloaded the page, here is the log file: http://edemmester.hu/webmail-log-forum.txt

If anyone has any idea on how can I solve this issue then please let me know. Thank you for your help!
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
Posted: 27 August 2015 at 3:44am | IP Logged Quote Igor
Hello,

Something rather strange is going on there, according to the logs. WebMail sends IMAP command which is supposed to retrieve list of threaded messages:

Code:
UID THREAD REFS UTF-8 ALL


and according to server's capabilities output, this functionality is supported by the server:

Code:
[21:30:03.75][f888f2d5] IMAP[DATA]: < * CAPABILITY IMAP4rev1 LITERAL+ ... THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT ...


But it seems that mail server terminates the connection right after the command is sent there.

As a workaround, I'd suggest to disable message threading and see if that helps. But the recommended way is to check this with your mailserver administrator or support team.

--
Regards,
Igor, AfterLogic Support
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edemmester
Newbie
Newbie


Joined: 26 August 2015
Location: Hungary
Online Status: Offline
Posts: 2
Posted: 27 August 2015 at 10:32am | IP Logged Quote edemmester
Hello,

thanks for your help. I disabled message threading for my account and it works fine now. I will open a support ticket at my hosting provider's site and I hope that they can say something about the problem. If they say something that can help other people with the same problem then I will post it here. Thanks for your answer, it helped a lot.
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