| Author |
|
webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
|
| Posted: 07 October 2015 at 6:52am | IP Logged
|
|
|
Occasianally I get the message "An error occurred when retrieving message list.". I looked up in the log and there was nothing. How could I get the precise error?
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
|
| Posted: 07 October 2015 at 6:56am | IP Logged
|
|
|
Checking the logs is the only way, make sure the logs directory is writable by web server and log verbosity level is set to Debug.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
|
| Posted: 07 October 2015 at 12:12pm | IP Logged
|
|
|
OK, but you could give me a hint which events are flagged with that message in your code and where.
I've already set
Code:
| 'labs.webmail.display-server-error-information' => true |
|
|
in config.php, but it does not help.
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
|
| Posted: 08 October 2015 at 4:49am | IP Logged
|
|
|
Umm no that's not really possible, we're talking about thousands of potential problems. In this particular case, something went wrong when retrieving list of mails on IMAP - but the only way to tell the actual reason is studying IMAP logs.
By default, error messages displayed in web interface contain minimal technical information as users normally don't need that. The setting you're referring to is about displaying verbose error information the way it's reflected in the logs. So this setting doesn't give any additional benefits on top of logging.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
|
| Posted: 08 October 2015 at 6:37am | IP Logged
|
|
|
OK, I grabbed a log file, but there are too many entries in it. How could I separate the ones I need?
I see that each line is preceded by a timestamp and a number, like [13:15:59.88][6751b983].
Does the number in the second brackets denote a unique id of a user's transactions?
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
|
| Posted: 08 October 2015 at 6:42am | IP Logged
|
|
|
For that kind of situation, you can enable logging for Specified User, making sure that there are no irrelevant records in the logs. Please see this page for details.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
|
| Posted: 08 October 2015 at 9:50am | IP Logged
|
|
|
Here is the log file.
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
|
| Posted: 08 October 2015 at 9:56am | IP Logged
|
|
|
And it doesn't seem to contain any errors, exceptions, even warnings.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
|
| Posted: 08 October 2015 at 7:53pm | IP Logged
|
|
|
Igor wrote:
And it doesn't seem to contain any errors, exceptions, even warnings.
|
|
|
That's exactly what I wrote in the first post 
Here are another two - after login and after hitting retry
|
| Back to Top |
|
| |
MailBee.NET Objects 
MailBee.NET Queue 
MailBee Objects 
WebMail Pro PHP 
AfterLogic Aurora 
MailSuite Pro for Linux 
Unified Messaging Solution 
Search
Register
Login
Topic: An error occurred when retrieving message
Privacy policy |
Refund policy