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pvwaft
Newbie
Joined: 16 April 2013
Location: United Kingdom
Online Status: Offline
Posts: 2
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| Posted: 16 April 2013 at 4:01am | IP Logged
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Hi
First of all I would like to say thank you for this excellent software. So easy to install and runs perfectly (almost).
The problem I am having is that when I double click an email or right click it and choose Open, the email does not display. It just says Loading...
The emails display properly on the right though. Any idea what it is? The host server runs PHP 5.2 which I think may be the issue as when opened, emails access a .php page
Thanks for any assistance
The problem is the same in all browsers
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6044
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| Posted: 16 April 2013 at 4:07am | IP Logged
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While we don't offer support of such kind for WebMail Lite, in this case we'd like to look into this directly. Please open a ticket in our HelpDesk and provide URL and test email account we could use to log in and check this.
Also, I'd like to confirm that current version of WebMail Lite should run just fine under PHP 5.2.
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Regards,
Igor, AfterLogic Support
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pvwaft
Newbie
Joined: 16 April 2013
Location: United Kingdom
Online Status: Offline
Posts: 2
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| Posted: 16 April 2013 at 4:12am | IP Logged
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Thanks for this, I really appreciate it.
And know it should run under 5.2 and essentially it does. It's just that the setup recommended 5.3
I will create a test account and send it an email for you.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6044
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| Posted: 16 April 2013 at 4:49am | IP Logged
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Upon the investigation, it turned out that the issue was caused by apostrophe character present in Site Name used in window title. The character wasn't properly escaped so the script crashed.
In case if other people might run into such issue, the fix is as follows. In mini-webmail.php file, replace line ~355:
Code:
| _title: '<?php echo defaultTitle; ?>', |
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with:
Code:
| _title: '<?php echo ConvertUtils::ClearJavaScriptString(defaultTitle, '\''); ?>', |
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You might need to clear web browser cache to apply changes.
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Regards,
Igor, AfterLogic Support
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Topic: Email Not Displayed On Open/Double Click
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