Search The ForumSearch   RegisterRegister  LoginLogin

AfterLogic WebMail Lite 7
 AfterLogic Forum : AfterLogic WebMail Lite 7
Subject Topic: Error when sending email: Plesk & Postfix Post ReplyPost New Topic
Author
Message << Prev Topic | Next Topic >>
pixelkicks
Newbie
Newbie
Avatar

Joined: 24 February 2014
Location: United Kingdom
Online Status: Offline
Posts: 1
Posted: 24 February 2014 at 8:07am | IP Logged Quote pixelkicks
I'm using CentOS 6.5 with Plesk 11.5.30 and PostFix for the mailserver.

I've installed WebMail Lite in a subdomain, and its receiving emails fine for a selection of email addresses. However when trying to send an email I get the following error:

"An error occured during sending the message."

I've shown the log file at the bottom, and the error directly below looks to be the key one:

[16:05:13.31] SMTP[DATA]: < 550 5.1.1 <chris@pixelkicks.co.uk>: Recipient address rejected: User unknown in virtual mailbox table\r\n

How can I fix this? Everything else seems to be working perfectly.

Thanks,

Chris.










[16:05:09.46] Location: index.php

[16:05:09.64] /webmail/adminpanel/index.php
[16:05:09.64]
[16:05:09.64] call CCommonModule->PopulateData->SystemLogging()
[16:05:09.65] call CWebMailModule->PopulateData->SystemLogging()

[16:05:13.26] [POST(20)] /webmail/?/Ajax/
[16:05:13.26] POST > [AccountID, FetcherID, IdentityID, DraftUid, To, Cc, Bcc, Subject, Text, Importance, Sensivity, ReadingConfirmation, InReplyTo, References, Action, IsHtml, ShowReport, SentFolder, DraftFolder, Token]
[16:05:13.26]
[16:05:13.26] AJAX: Action: MessageSend
[16:05:13.26] DB(PDO/mysql) : start connect to webmail_4@localhost
[16:05:13.26] DB : connected to webmail_4@localhost
[16:05:13.26] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 1
[16:05:13.27] DB[2] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_impi`, `sip_password`, `twilio_number`, `use_threads`, `save_replied_messages_to_current_folder`, `allow_helpdesk_notifications`, `capa`, `custom_fields` FROM awm_settings WHERE `id_user` = 1
[16:05:13.29] IMAP[NOTE]: Start connection to "127.0.0.1:143"
[16:05:13.29] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=CRAM-SHA1 AUTH=CRAM-SHA256 AUTH=PLAIN IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2011 Double Precision, Inc. See COPYING for distribution information.\r\n
[16:05:13.29] IMAP[SECURE]: > TAG1 LOGIN "jamie.horton@kingsroadcreative.com" "*******"\r\n
[16:05:13.29] IMAP[DATA]: < TAG1 OK LOGIN Ok.\r\n
[16:05:13.30] SMTP[NOTE]: Start connection to "127.0.0.1:25"
[16:05:13.30] SMTP[DATA]: < 220 78.137.122.63.srvlist.ukfast.net ESMTP Postfix\r\n
[16:05:13.30] SMTP[DATA]: > EHLO webmail.pixelkicks.co.uk\r\n
[16:05:13.30] SMTP[DATA]: < 250-78.137.122.63.srvlist.ukfast.net\r\n
[16:05:13.30] SMTP[DATA]: < 250-PIPELINING\r\n
[16:05:13.30] SMTP[DATA]: < 250-SIZE 10240000\r\n
[16:05:13.30] SMTP[DATA]: < 250-ETRN\r\n
[16:05:13.30] SMTP[DATA]: < 250-STARTTLS\r\n
[16:05:13.30] SMTP[DATA]: < 250-AUTH PLAIN CRAM-MD5 LOGIN DIGEST-MD5\r\n
[16:05:13.30] SMTP[DATA]: < 250-XFORWARD NAME ADDR PROTO HELO SOURCE PORT IDENT\r\n
[16:05:13.30] SMTP[DATA]: < 250-ENHANCEDSTATUSCODES\r\n
[16:05:13.30] SMTP[DATA]: < 250-8BITMIME\r\n
[16:05:13.30] SMTP[DATA]: < 250 DSN\r\n
[16:05:13.30] SMTP[DATA]: > AUTH LOGIN\r\n
[16:05:13.30] SMTP[DATA]: < 334 VXNlcm5hbWU6\r\n
[16:05:13.30] SMTP[DATA]: > amFtaWUuaG9ydG9uQGtpbmdzcm9hZGNyZWF0aXZlLmNvbQ==\r\n
[16:05:13.30] SMTP[DATA]: < 334 UGFzc3dvcmQ6\r\n
[16:05:13.30] SMTP[SECURE]: > **********\r\n
[16:05:13.31] SMTP[DATA]: < 235 2.7.0 Authentication successful\r\n
[16:05:13.31] SMTP[DATA]: > MAIL FROM:<jamie.horton@kingsroadcreative.com> SIZE=868\r\n
[16:05:13.31] SMTP[DATA]: < 250 2.1.0 Ok\r\n
[16:05:13.31] SMTP[DATA]: > RCPT TO:<chris@pixelkicks.co.uk>\r\n
[16:05:13.31] SMTP[DATA]: < 550 5.1.1 <chris@pixelkicks.co.uk>: Recipient address rejected: User unknown in virtual mailbox table\r\n
[16:05:13.31] SMTP[ERROR]: exception 'MailSo\Smtp\Exceptions\NegativeResponseException' with message '550 5.1.1 <chris@pixelkicks.co.uk>: Recipient address rejected: User unknown in virtual mailbox table' in /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/MailSo/Smtp/SmtpClient.php:706
Stack trace:
#0 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/MailSo/Smtp/SmtpClient.php(587): MailSo\Smtp\SmtpClient->validateResponse(Array)
#1 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/MailSo/Smtp/SmtpClient.php(334): MailSo\Smtp\SmtpClient->sendRequestWithCheck('RCPT', Array, 'TO:<chris@pixel...')
#2 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/afterlogic/common/managers/mail/manager.php(1170): MailSo\Smtp\SmtpClient->Rcpt('chris@pixelkick...')
#3 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Actions.php(1354): CApiMailManager->MessageSend(Object(CAccount), Object(MailSo\Mime\Message), NULL, 'INBOX.Sent', 'INBOX.Drafts', '21')
#4 [internal function]: ProjectSeven\Actions->AjaxMessageSend()
#5 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Service.php(242): call_user_func(Array)
#6 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#7 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/index.php(71): include('/var/www/vhosts...')
#8 {main}
[16:05:13.31] Previous Exception: 550 5.1.1 <chris@pixelkicks.co.uk>: Recipient address rejected: User unknown in virtual mailbox table
[16:05:13.31] SMTP[DATA]: > QUIT\r\n
[16:05:13.31] SMTP[DATA]: < 221 2.0.0 Bye\r\n
[16:05:13.31] SMTP[NOTE]: Disconnected from "127.0.0.1:25" (success)
[16:05:13.31] exception 'CApiManagerException' with message 'Can't send message' in /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/afterlogic/common/managers/mail/manager.php:1187
Stack trace:
#0 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Actions.php(1354): CApiMailManager->MessageSend(Object(CAccount), Object(MailSo\Mime\Message), NULL, 'INBOX.Sent', 'INBOX.Drafts', '21')
#1 [internal function]: ProjectSeven\Actions->AjaxMessageSend()
#2 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Service.php(242): call_user_func(Array)
#3 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#4 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/index.php(71): include('/var/www/vhosts...')
#5 {main}

Next exception 'ProjectSeven\Exceptions\ClientException' with message 'ClientException' in /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Actions.php:1372
Stack trace:
#0 [internal function]: ProjectSeven\Actions->AjaxMessageSend()
#1 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Service.php(242): call_user_func(Array)
#2 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#3 /var/www/vhosts/78.137.122.63.srvlist.ukfast.net/webmail.pixelkicks.co.uk/webmail/index.php(71): include('/var/www/vhosts...')
#4 {main}
[16:05:13.31] DB : disconnect from webmail_4@localhost
[16:05:13.31] INFO[MEMORY]: Memory peak usage: 17MB
[16:05:13.31] IMAP[DATA]: > TAG2 LOGOUT\r\n
[16:05:13.31] IMAP[DATA]: < * BYE Courier-IMAP server shutting down\r\n
[16:05:13.31] IMAP[DATA]: < TAG2 OK LOGOUT completed\r\n
[16:05:13.31] IMAP[NOTE]: Disconnected from "127.0.0.1:143" (success)

[16:05:13.57] [POST(9)] /webmail/?/Ajax/
[16:05:13.57] POST > [Action, Folder, Offset, Limit, Search, Filters, UseThreads, AccountID, Token]
[16:05:13.57]
[16:05:13.57] AJAX: Action: MessageList
[16:05:13.57] DB(PDO/mysql) : start connect to webmail_4@localhost
[16:05:13.57] DB : connected to webmail_4@localhost
[16:05:13.57] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 1
[16:05:13.58] DB[2] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_impi`, `sip_password`, `twilio_number`, `use_threads`, `save_replied_messages_to_current_folder`, `allow_helpdesk_notifications`, `capa`, `custom_fields` FROM awm_settings WHERE `id_user` = 1
[16:05:13.59] IMAP[NOTE]: Start connection to "127.0.0.1:143"
[16:05:13.59] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=CRAM-SHA1 AUTH=CRAM-SHA256 AUTH=PLAIN IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2011 Double Precision, Inc. See COPYING for distribution information.\r\n
[16:05:13.59] IMAP[SECURE]: > TAG1 LOGIN "jamie.horton@kingsroadcreative.com" "*******"\r\n
[16:05:13.59] IMAP[DATA]: < TAG1 OK LOGIN Ok.\r\n
[16:05:13.59] IMAP[DATA]: > TAG2 EXAMINE "INBOX.Drafts"\r\n
[16:05:13.59] IMAP[DATA]: < * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)\r\n
[16:05:13.59] IMAP[DATA]: < * OK [PERMANENTFLAGS ()] No permanent flags permitted\r\n
[16:05:13.59] IMAP[DATA]: < * 1 EXISTS\r\n
[16:05:13.59] IMAP[DATA]: < * 0 RECENT\r\n
[16:05:13.60] IMAP[DATA]: < * OK [UIDVALIDITY 392912173] Ok\r\n
[16:05:13.60] IMAP[DATA]: < * OK [MYRIGHTS "acdilrsw"] ACL\r\n
[16:05:13.60] IMAP[DATA]: < TAG2 OK [READ-ONLY] Ok\r\n
[16:05:13.60] IMAP[DATA]: > TAG3 STATUS "INBOX.Drafts" (MESSAGES UNSEEN UIDNEXT)\r\n
[16:05:13.60] IMAP[DATA]: < * STATUS "INBOX.Drafts" (MESSAGES 1 UIDNEXT 22 UNSEEN 0)\r\n
[16:05:13.60] IMAP[DATA]: < TAG3 OK STATUS Completed.\r\n
[16:05:13.60] IMAP[DATA]: > TAG4 CAPABILITY\r\n
[16:05:13.60] IMAP[DATA]: < * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=CRAM-SHA1 AUTH=CRAM-SHA256 AUTH=PLAIN IDLE ACL ACL2=UNION\r\n
[16:05:13.60] IMAP[DATA]: < TAG4 OK CAPABILITY completed\r\n
[16:05:13.60] IMAP[DATA]: > TAG5 FETCH 1 (UID RFC822.SIZE INTERNALDATE FLAGS BODYSTRUCTURE BODY.PEEK[HEADER])\r\n
[16:05:13.60] IMAP[DATA]: < * 1 FETCH (UID 21 RFC822.SIZE 851 INTERNALDATE "21-Feb-2014 16:57:53 +0000" FLAGS (\Seen) BODYSTRUCTURE (("text" "plain" ("charset" "utf-8") NIL NIL "quoted-printable" 6 1 NIL NIL NIL)("text" "html" ("charset" "utf-8") NIL NIL "quoted-printable" 175 3 NIL NIL NIL) "alternative" ("boundary" "----=_Part_613_545860722.1393001873") NIL NIL) BODY[HEADER] {366}\r\n
[16:05:13.64] IMAP[DATA]: < )\r\n
[16:05:13.64] IMAP[DATA]: < TAG5 OK FETCH completed.\r\n
[16:05:13.65] DB : disconnect from webmail_4@localhost
[16:05:13.65] INFO[MEMORY]: Memory peak usage: 16MB
[16:05:13.65] IMAP[DATA]: > TAG6 LOGOUT\r\n
[16:05:13.65] IMAP[DATA]: < * BYE Courier-IMAP server shutting down\r\n
[16:05:13.65] IMAP[DATA]: < TAG6 OK LOGOUT completed\r\n
[16:05:13.65] IMAP[NOTE]: Disconnected from "127.0.0.1:143" (success)

[16:05:14.89] /webmail/adminpanel/index.php?pop&type=dllog
[16:05:14.89]
[16:05:14.89] call CCommonModule->StandardPopAction->System()
[16:05:14.89] call CWebMailModule->StandardPopAction->System()
Back to Top View pixelkicks's Profile Search for other posts by pixelkicks Visit pixelkicks's Homepage
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6044
Posted: 25 February 2014 at 1:32am | IP Logged Quote Igor
Code:
SMTP[DATA]: < 550 5.1.1 <chris@pixelkicks.co.uk>: Recipient address rejected: User unknown in virtual mailbox table\r\n


That error message is returned by SMTP server you use, the problem is not related to WebMail directly. Usually, such error would appear if the recipient domain is hosted by the same mailserver you're sending from, but the address isn't found. Make sure you're using the correct SMTP server - and if you are but the issue persists, you need to check that with mailserver support.

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 

If you wish to post a reply to this topic you must first login
If you are not already registered you must first register

  Post ReplyPost New Topic
Printable version Printable version

Forum Jump

Powered by Web Wiz Forums version 7.9
Copyright ©2001-2004 Web Wiz Guide