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webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
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| Posted: 08 December 2015 at 6:06am | IP Logged
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Is there a timeout setting in respect to outgoing mail? I got an ERROR_MESSAGE_SENDING message when sending a big message ~ 21.64 MB. Nevertheless, the message was successfully delivered. The ERROR_MESSAGE_SENDING message popped up after 28 seconds.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6040
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| Posted: 08 December 2015 at 6:08am | IP Logged
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Aside from being sent out, was the message uploaded to Sent folder?
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Regards,
Igor, AfterLogic Support
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webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
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| Posted: 08 December 2015 at 6:10am | IP Logged
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Nope.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6040
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| Posted: 09 December 2015 at 2:44am | IP Logged
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Would it be possible to provide us with an account the issue can be reproduced with? You can send access details privately via HelpDesk.
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Regards,
Igor, AfterLogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6040
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| Posted: 15 December 2015 at 3:45am | IP Logged
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We've investigated this, and looks like there's a problem with accessing SMTP server, the connection is aborted after 20 seconds.
It is possible to increase the timeout value, by adding the following lines to data/settings/config.php file:
Code:
'socket.connect-timeout' => 20,
'socket.get-timeout' => 20, |
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Increasing either one or both the values may help resolving the issue. Still, it might be worth checking the server system itself, as exceeding those timeouts may indicate performance problems on server level.
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Regards,
Igor, AfterLogic Support
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webdbase2
Valued Community Member
Joined: 25 March 2015
Location: Bulgaria
Online Status: Offline
Posts: 81
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| Posted: 15 December 2015 at 7:56am | IP Logged
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Thanks a lot!
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