Knowledge Base

Synchronization modes. How do they work?

WebMail Pro can download e-mail messages (or their parts) from mail servers and store the downloaded messages in its storage. This is some kind of cache which reduces number of connections to the mail...

How to connect to gmail.com?

Gmail requires establishing secure connections (SSL/TLS). WebMail Pro supports SSL/TLS and can connect to Gmail. To connect to servers like gmail.com, you should just specify dedicated SSL port...

I'm getting "Can't connect to POP3 server, check POP3 server settings". How to resolve?

To learn what is mail server and what is necessary to send/receive messages, please refer to this topic. Typical reasons: * the mail host you try to connect to doesn't have POP3 service runnin...

How to install WebMail Pro on cPanel server

Two methods of AfterLogic WebMail Pro PHP and cPanel integration: As a cPAddon Through direct embedding Which method to select, depends on the usage scenario and your web ...

How to reset or recover admin password?

You should find admin password stored in data/settings/adminpanel.xml file. By default, the line looks like: 12345 In older versions, it was stored in data/settings/settings.xml file.

Fatal error: Allowed memory size of [###] bytes exhausted (tried to allocate [###] bytes) in [path]/[file].php on line [###]

This error caused by limitation of memory available for PHP script. Increase memory_limit PHP configuration setting (see the [PHP manual]). After editing the PHP configuration file, you will probably ...

How to connect to mail server via SSL using WebMail Pro?

WebMail Pro supports SSL-powered connections over POP3, IMAP and SMTP. In order to connect to mail server via SSL, you should specify dedicated SSL ports, SSL/TLS mode will be enabled automatically. T...

Error while attaching files to new message. Please advise.

Common problem with attachments is insufficient permissions for attachments folder which is located in the data folder. Please refer to this topic for Linux or this topic for Windows to learn how to g...

Upgrading MailSuite Pro for Linux installation

If you'd like to install newer version of MailSuite Pro for Linux, you need to remove the package you've installed previously. You can do this with your favorite package management software. But be...

How to change WebMail logo?

You should modify styles.css file of the appropriate skin. Some skins shipped with the product have logo, other ones don't. Let's take Hotmail_Style for example as it has the logo. The following cl...