WebMail F.A.Q.

1. How to start? Where is Setup.exe?

2. License key doesn't work. Why?

3. Administration settings disappeared. Why?

4. Error while attaching files to new message. Please advice.

5. I can't see embedded graphics while viewing HTML-formatted email message. Any suggestions?

1. How to start? Where is Setup.exe?

MailBee WebMail .NET is an ASP.NET web application and its installation is a sequence of common for any ASP.NET application steps.
See "Installation instructions".

2. License key doesn't work. Why?

License key must be entered in "License Key" field of "WebMail Settings" dialog in "Administration console". To log in Administration console, navigate to http://where_webmail_is_installed/mailadm.aspx and use "mailadm"/"12345" settings as default username and password (if you haven't changed password earlier).

3. Administration settings disappeared / are not saved. Why?

Common reason of settings not being saved is ASPNET (ASP.NET Machine Account) or NETWORK SERVICE account has insufficient permissions to the data folder. Please complete the steps below to grant the appropriate permissions:

using Windows Explorer, navigate to the folder which contains the data folder;
in context menu, choose "Properties" of the data folder and "Security" tab;
add ASP.NET Machine Account (ASPNET) and NETWORK SERVICE into the list;
tick "Allow full control" checkboxes for both added accounts to grant permissions and press "OK".

For Windows 2003 Server with IIS 6, the ASP.NET user account can differ from ASPNET or NETWORK SERVICE. To determine right user account under Windows 2003 Server, follow the steps below:

Run Internet Information Services Manager;
In <SERVER_NAME>/Web Sites/<WEB_SITE_NAME>/, look for the WebMail application directory and choose its properties (click "Properties" in context menu);
In "Virtual Directory" tab, memorize the "Application name" value (it's the name of application pool you need);
In <SERVER_NAME>/Application Pools/, look for the application pool which name you memorized and choose its properties;
In "Identity" tab, you can see the system account name which is the ASP.NET user account you need.

4. Error while attaching files to new message. Please advice.

Common problem with attachments is insufficient permissions for attachments folder which is located in the data folder. To resolve the issue, please refer to the previous topic.

5. I can't see embedded graphics while viewing HTML-formatted email message. Any suggestions?

See Answer #4

If you have any questions don't hesitate to email to support@afterlogic.com
Or visit our support web page at http://www.afterlogic.com/support
or web forum at http://www.afterlogic.com/forum